I originally blogged this on May 14, 2014:
Today I noticed that Gmail Chat has changed horribly. I can no longer look up a specific chat and see the conversation with one transmit after the other. It shows every comment in an individual “document” or whatever, so I can’t read it without having to click on the next post.
Does anyone have any idea how to fix this? It is horrible and useless as far as keeping a record this way. I am going to have to start using Yahoo Messenger until a solution is found.
Edited to add:
As of today, January 8, 2014, Gmail Chat is still terribly messed up. A huge thread of complaints has been ongoing at this link.
Despite all the complaining, Google has done nothing to fix the problem. Why is that? Will they ever fix it? I do hope so.